Evaluate business requirements and associate sentiment with regards to continuing a flexible workplace model.
Grand & Toy (G&T) is a leading provider of workplace products and solutions serving Canadian businesses for over 130 years. From the latest technology, interiors and furniture, everyday office supplies and facility resources, to a wide range of print and document services, G&T provides workplace innovation that enables their customers to work better.
With technology advancements, real estate rationalization and increased associate empowerment, G&T strategically adopted a distributed workplace model. Their associates have been able to work remotely on a consistent basis if job requirements can be fulfilled outside of the office, e.g. sales professionals and head office administrative functions. This strategy is an important component of the company’s culture and has successfully allowed G&T to attract and retain talent across the country, while continuing to support the needs of their customers.
This model provided G&T with the ability to react quickly to the impact of COVID-19; a majority of associates in positions that could be managed remotely, were already equipped to work from home. In response to the ongoing restrictions created by COVID-19, the company took the opportunity to better understand how it could expand its remote workplace model, what equipment employees required to be productive and ergonomically safe, and the environmental and social benefits achieved through remote working.
Obtain data driven insights to inform expanding G&T’s remote workplace model.
In July 2020, G&T met with its partner, Better Workplace, a software and consulting services provider that helps organizations improve performance through distributed workforce planning management. Human Resources leadership engaged its partner, WorkFit by Better Workplace, to help them gather the voice of the associate, and to better understand the opportunities related to expanding their distributed workplace model. Basically, they wanted answers to three simple questions to help inform the future of their workplace philosophy: