Understanding where our employees are with their engagement levels, the need for workplace flexibility, and understanding technology requirements for remote or hybrid workplaces.
Bromwich+Smith is a nationally recognized leader in debt relief with a dedicated team helping Canadians rebuild their worth. With many locations across Canada, the company is well equipped to relieve the overwhelming financial burden individuals are experiencing, in accordance with Canadian legislation. Through Covid-19, the insolvency market quickly pivoted to virtual service for clients – safeguarding the interaction and supporting Canadians in financial distress.
With so many employees across the country, Bromwich+Smith became increasingly curious about their employees’ level of engagement and what their employees’ sentiment was around hybrid and remote work arrangements. Furthermore, leaders were also interested in knowing whether or not their employees had the proper technology and home office setup to work remotely for an extended period of time. This is especially important for a company like Bromwich+Smith because many of their services must be offered through a secure network for cyber security purposes, similar to a bank.
Another major challenge that Bromwich+Smith faced was maintaining high levels of engagement. Prior to the COVID-19 pandemic, Human Resources prided itself on the high level of employee engagement but wanted to ensure it maintained this high level while employees shifted to a hybrid and remote work model.
Obtain data driven insights to inform a remote or hybrid workplace program.
In May 2021, Bromwich+Smith met with Better Workplace, a data and insights company specializing in supporting hybrid workforce planning and optimization. Human Resources leadership decided to use WorkFit by Better Workplace to help them gather the voice of the employee and to better understand the opportunities related to adopting a flexible hybrid or remote workplace model. Bromwich+Smith, along with many insolvencies industry peers, had never had a formal hybrid or remote work program which made difficult to extrapolate meaningful data about the potential benefits that a formal program could have on the company’s triple bottom line.
When Bromwich+Smith engaged Better Workplace, HR leaders were interested in learning the following:
- What measurable benefits and/or challenges have employees experienced working remotely during the pandemic?
- What are employee preferences for how and where they work in a post-pandemic environment?
- What physical and technology gaps do employees have in their home office environment that would require support in adopting a flexible hybrid or remote workplace program?
The WorkFit assessment was distributed to 141 employees and was completed between June 1-June 8 of 2021. “Ensuring that employees had input and choice about their work location was a priority because everyone’s needs and wants are different,” said Karen Krull, Vice President Human Resources. “By better understanding our employee base, the more likely we are to advance the organization and build resiliency with employees,” she said.